Privacy policy

Last updated: 26 October 2026

1. Controller

Shopenza S.r.l., Via dell’Artigianato 32, 37135 Verona (VR), Italia, VAT ID IT91827364505. Contact: [email protected].

2. Data processed

We may process identification and contact information, delivery details, order and support records, technical data such as IP address, browser and device information, and consent records.

3. Purposes and legal bases

• Orders, delivery, payment and returns: contract performance.
• Support and pre-contractual requests: contract or requested steps.
• Accounting, tax and legal duties: legal obligation.
• Security, fraud prevention and claims: legitimate interests.
• Optional analytics or advertising technologies: consent where required.

4. Recipients

Data may be shared where necessary with couriers, hosting and IT providers, customer-support services, professional advisers, payment-related providers and authorities.

5. Transfers

Where data is transferred outside the EEA, an appropriate legal mechanism is used when required, such as an adequacy decision or standard contractual clauses.

6. Retention

Data is kept only as long as needed for its purpose and applicable tax, accounting, warranty, dispute and limitation periods.

7. Rights

Under the GDPR, subject to conditions, you may request access, rectification, erasure, restriction or portability, object to processing, withdraw consent, and complain to a competent supervisory authority.

8. Requests and security

Send requests to [email protected]. We use proportionate technical and organisational security measures and may verify identity before acting on a request.