Terms governing consumer purchases made through shopenza.site.
Shopenza S.r.l., Via dell’Artigianato 32, 37135 Verona (VR), Italia. VAT ID IT91827364505. Email: [email protected]. Phone: +39 045 836 2714.
These terms apply to consumer orders placed through shopenza.site. Mandatory consumer rights remain unaffected.
We aim to describe products accurately. Images may be illustrative and minor details may vary because of displays, production batches or packaging changes. The essential characteristics and price shown during ordering apply.
Submitting an order is an offer to purchase. A contract is formed when Shopenza accepts or dispatches it. We may refuse or cancel orders with incomplete information, unavailable stock, an obvious pricing error or reasonable fraud concerns.
Prices include applicable taxes unless stated otherwise. Payment is made to the courier at delivery using an available method.
Estimated delivery is 24–48 hours, subject to courier operations and events outside our reasonable control. Accurate delivery details are required.
Eligible consumers have a 14-day withdrawal period, subject to statutory conditions and exceptions. Statutory conformity guarantees remain unaffected.
Nothing excludes liability that cannot legally be excluded. Where permitted, we are not liable for indirect loss or delays caused by events outside our reasonable control.
Italian law applies without depriving consumers of mandatory protections in their country of habitual residence. Mandatory consumer jurisdiction rules apply.
Questions may be sent to [email protected].