How eligible returns are requested, checked and reimbursed.
Eligible consumers may communicate their decision to withdraw within 14 days from receipt of the goods.
Email [email protected] with your name, order information and the product concerned. Wait for the applicable instructions and return address before sending anything.
You may handle the product only as necessary to establish its nature, characteristics and functioning. Any reduction in value caused by excessive handling may be deducted where permitted by law.
After receipt and inspection, any amount due will be reimbursed using an appropriate agreed method within the statutory timeframe. Delivery supplements and return costs are handled according to applicable law and the reason for return.
Report damage, defects or incorrect items promptly and include photographs where useful. Statutory conformity guarantees remain unaffected.